Refund policy
Return & Refund Policy
Last Updated: June 2026
Thank you for shopping at Hairluna. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return policy. You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging and accessories
- Not be damaged due to misuse or improper handling
- Include proof of purchase or order confirmation
Free Returns
Hairluna provides free return shipping worldwide for all eligible returns.
Once your return request has been approved, our support team will provide detailed return instructions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personalized products
- Final sale items
- Gift cards
- Products showing signs of use
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the shipping package
Our team will resolve your issue as quickly as possible.
Refund Process
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund.
Exchanges
If you'd like a different item, we recommend requesting a return first and placing a new order after your refund has been approved.
Contact
Email: support@Hairluna.store